Frequently asked questions

Origela is a hosted e-commerce platform. We run the servers, security and updates; you get a complete online store with themes, payments, marketing and AI tools in one plan.

Enter your details, pay, confirm your email and add two DNS records. As soon as the records are found, your store is set up automatically, usually within minutes, and we email your admin link. A setup assistant then guides you through logo, products, payments and shipping.

No. Everything is managed from the admin panel: themes, menus, sliders, pages, products and settings. No code, no plugins, no server.

You can explore our live demo store right now. If your store is not right for you, the Refund Policy gives you 14 days to change your mind.

Yes. Besides the six included themes, we build custom storefront designs for special projects. This is an extra paid service, quoted per project; write to us with a short brief.

Yes, every store runs on your own domain. You enter it when you sign up; after payment and email confirmation we show you two DNS records to add at your domain provider (a TXT record for ownership and a CNAME to point it to your store; for the bare domain, CNAME flattening or ALIAS), we check them for you and SSL is set up automatically. No domain yet? Register one at any domain registrar first.

You do not need hosting; your domain company's free DNS panel is enough. For the bare domain (example.com) pick one of three ways: 1. ALIAS / ANAME / CNAME flattening: many providers such as Namecheap, Porkbun, Name.com, Gandi and DNSimple offer this record type; use the same target (stores.origela.com). 2. Move only the DNS to a free DNS service: your domain stays with the same company, only the nameservers change; Cloudflare's free plan, for example, supports a CNAME on the bare domain. 3. Redirect the bare domain to www: enter www.example.com as your domain when you sign up, and turn on "forwarding" for example.com to www.example.com in your provider's panel. Visitors who type example.com still reach your store. Not sure which one fits? Write to us and we will look at it together.

The storefront and admin are available in English, Turkish, German, Spanish, French and Italian. Each language gets its own URLs, and content can be translated with AI and corrected by hand.

Yes. Prices can be shown in multiple currencies, and order emails go out in the customer's language.

iyzico, PayTR, PayPal, Stripe and bank transfer are built in. You sign up with the provider and paste your keys into the panel.

No. Origela charges a yearly subscription only. Your payment provider charges its own processing fees.

Yes. Write to us about your current platform and we will help you move your catalogue. The 301 redirect manager keeps your old URLs and their search ranking.

You are. Your store is your own business: you are the seller for every order and you are responsible for your products, prices, taxes, invoices, shipping, returns and the consumer rules of the countries you sell to. Origela provides the software and hosting only and is not a party to your sales. See section 9 of the Terms.

You do. We process it only to run your store, as described in our Data Processing Agreement. You can export it at any time.

Each store runs on its own database with strict security headers, CSRF protection, two-factor login for staff and encrypted secrets. We apply security updates centrally. No online system can be guaranteed breach-free, so keep your staff logins safe and export your data regularly; section 10 of the Terms explains how security incidents are handled.

The platform includes consent records, cookie consent and data export tools. Our Privacy Policy and DPA explain our role as data processor for your store.

$99 per year for everything, including hosting on our servers, SSL, backups and security updates. There are no plan tiers or paid add-ons.

Up to 2,000 products and 10 GB of storage for images and files are included; orders and staff accounts are unlimited. Bigger catalog? Ask us for a quote.

Your store: in your own store admin at yourdomain/admin. Invoices, renewal and cancellation: through the links in your billing emails. Support: hello@origela.com.

By bank transfer or Wise, in US dollars, euros or Turkish lira, before your store is set up. Origela issues your invoice. Nothing is charged automatically; before each renewal we email you the amount due.

Cancel anytime, or simply do not pay the renewal; your store stays online until the end of the paid period. After that we keep it for 60 days so you can export your data, then delete it.